Returns Policy
14 Day No Quibble Returns Policy
If you are unhappy with any item purchased from the Godfrey Jewellers website, please send it back to us for a full refund of your money. To be eligible for the 14 day returns service, you need to:
- Send the item back within 14 days of receiving it.
- Ensure that it is in exactly the same condition as when it was received. The product must show no signs of wear and needs to be in its original packaging.
Exclusions: The following items are not included within our 14 Day No Quibble Returns Policy:
- All personalised jewellery including items which have been engraved at your request.
- All made to order jewellery (this is made clear when ordering the item that it is Non-Returnable).
- Custom Jewellery which has been manufactured to your specifications.
- Items of jewellery which have been worn.
- Earrings (for hygiene reasons).
- Damaged jewellery, resized jewellery, and altered jewellery.
The postage costs incurred by the customer will not be covered by Godfrey Jewellers under the 14 Day No Quibble Returns Policy, unless this has been otherwise agreed.
Returns after 14 days
Any returns which are received after 14 days are not included within our 14 Day No Quibble Returns Policy. However, this does not affect your statutory consumer rights. Faulty items which have been returned under warranty outside of the 14 day returns period will be repaired or, if necessary, replaced for a new item. Our standard warranty on products is 28 days from the date of dispatch. Warranty will not cover misuse of the product under any circumstances. Any further queries will be assessed and dealt with individually.
Faulty items which have been returned to us for the same issue by the same individual three times will be credited for the full amount of purchase price. The credit will be in the form of a voucher code which can only be spent at www.godfreyjewellers.co.uk. Unfortunately, we do not offer cash refunds after the 14 day period has overrun. We will refund postage charges for returning faulty items with the inclusion of a receipt for the postage which can be supplied by the post office. The refund will be made back to the original payment card; if this is not possible, the refund will be either in a form of a voucher code which can be used on our website or a cheque, whichever the customer chooses.
How to process a return
To process a return, please visit our Returns section on our website and fill out the form with all of the relevant details. Once we receive the information, we will contact you with further information on how to send the item back to us.
Sending your item back to us
Please ensure that you send your item back to us as soon as possible to meet our 14 day returns service. The post office will assist you in choosing the correct postal option to make sure it arrives to us in time. We recommend that you use Royal Mail Special Delivery to return jewellery to us. Royal Mail Special Delivery is the only service in the United Kingdom which is traceable and can be insured for sending jewellery. Please ensure that you insure the item accordingly. Godfrey Jewellers accepts no responsibility for items being returned to us until we physically have them in our possession. Returned items remain the responsibility of the sender until such time we have taken them into our possession. Claims against the couriers or postal system for goods damaged or missing in transit will remain the responsibility of the sender. It is the responsibility of the sender to make sure that the packaging to protect both the product and its presentation box is sufficient to protect the package against any damage that could be caused during transit.
Once we have received your return
From the time we receive your return in the post, we will aim to process it within 48 hours. We will inspect the item for any damage or any signs of wear. If we find any problem with your return, we will email you promptly to discuss the best way in which to proceed. As long as we find no problems with your return, we will pass all of the information across to our finance department who will action the refund. We will email you to let you know when the refund has been issued. Please note that refunds can take up to 5 working days to appear back in your bank account